We want you to love your new purchase, If you are returning the product, please take note that some small irregularities in pattern, weaving, color, design etc signifies these are handcrafted products and therefore are truly unique in nature. These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product.

In-spite of this, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us. Please see below for more details regarding this.

Returns and Exchange:

  • We accept return for a-z reason within 7 business days from the date you have received the product.
  • Buyer need to inform us through an email at support@loftylawz.com with the Order ID & the reason for returns. Please attach picture of item(s) you have noticed defective or any complaint for verification & fastest solution.
  • Buyer has to pay for return of shipment only in specific conditions like not interested anymore, event passed even if delivered in given delivery date, wrong selection of sizes. Refund will be only be issued against product cost paid for these reason.
  • Free Returns: If not as described, product damage, or failed delivery date; Customer had to pay for return at first to return the product and send the payment receipt for the same to our email. Return Shipping Charges will be credit back to you upon the delivery of return shipment to us.
  • We will send you our shipping address as soon as we received your request over returns with valid reasons.
  • Item must be returned without using it and make sure that there is no Perfume smells or stains.
  • PLEASE NOTE : ON SALE items and Custom made dress are NON – REFUNDABLE because we make it as customer request.
  • You can return us through post office only nearby you with slowest shipping method as will be the cheapest one.
  • We will process full refund for your order including shipping cost or Exchange of items as per your choice within 24 hours once we receive return receipt submitted by you